O'BRIEN GLASS CASE STUDY

Customer 

  • O’Brien Glass is the market leader in the glass industry
  • The brand is a household name with an astonishing 80% brand awareness
  • O’Brien is part of the Belron Group, a huge global player in the glass industry

Situation

  • The HR Director of O’Brien recognised that to fulfil its goal of high quality service and sales it needed to change its approach to selection
  • O’Brien hired people mainly through ‘standard’ interviewing techniques but did not use any other assessment methods
  • There was an opportunity and a need in the business for more rigour and objectivity in the selection process.

Task

  • Human Chemistry collaborated with O’Brien to design a thorough selection methodology for each level of the Business
  • Human Chemistry analysed the Business, at all levels, to understand the roles and what was required for success in each of them
  • Human Chemistry then designed and validated a thorough (but commercially viable) assessment process tailored to suit each role/level
  • For example, at the Regional Manager level, in addition to going through a behavioural interview with the Business, participants are now required to complete the following assessments relevant to the role: 
    • analytical and problem solving tests
    • business case study
    • leadership simulation
  • Human Chemistry then worked with O’Brien to build a training program around the selection methodology (based on Natural Selection®) to enable managers to utilise the upgraded system effectively

Outcome

“Human Chemistry were instrumental in helping to transform our selection approach from a loose, gut feel model to the tight, accurate approach it is today. There has, as a consequence, been a dramatic increase in the level of performance and alignment of new hires”.

Tim Hessell HR Director