Customer 

• Travelex are the worlds leading foreign exchange specialist operating in 37 countries 
• The Business has been remarkably successful, enjoying growth and prosperity even in difficult global economic circumstances 

Situation

• Driven by a focus on the customer experience and efficiency, Travelex set about restructuring its extensive Retail network 
• At a senior level, previous roles were to be removed and new roles created

Task

• Human Chemistry were asked to analyse the Business needs and define the new roles
• We then built an assessment process, specific to Travelex requirements, to evaluate both internal and external candidates for the newly created roles
• Human Chemistry conducted the assessments and provided data critical to the selection decisions made by the Restructure Task Force

Outcome

“Human Chemistry provided timely support when we were facing a restructure with far-reaching implications. Thanks to their commercially astute input we established role clarity for the new structure and a comprehensive evaluation process that resulted in the right people getting the right roles.”

Cherie Muir, HR Director